Policies / Terms & Conditions

Retail Ordering Details & Trading Terms

NEW ACCOUNTS

• The first 3 months of trade (minimum $10000 total spend) are strictly COD. Payment, in clear funds, must be made prior to shipping.
• A detailed credit application including personal guarantee form must be completed for opening an account, and goods will be supplied up to the credit limit on approved accounts.

TRADING TERMS

• Terms are strictly net 30 days from statement.
• The Company reserves the right to vary the Buyers Credit Limit or Credit Terms at any time.
• C.O.D orders will be processed as follows:
  • Orders paid Credit Card will be released upon verification of details
  • EFT orders should allow a minimum of one (1) working day for payments to be credited to account before the order is released
• Supply of goods will stopped after 45 days from date of statement.
• Legal action may be taken at the company’s discretion. Any accounts that are sent to a collection agency for recovery of an overdue account, or legal action, will be at the cost of the customer

ORDERING

• All Orders must be in writing – via online, email or fax. No phone or verbal orders accepted.
• All Orders require confirmation prior to despatch including purchase order number, product details, delivery instructions etc
• Once orders have been submitted & have commenced processing, no changes are permitted.
• Whilst every effort is made to ship goods as ordered, it is the responsibility of customer to inspect all goods upon receipt including deliveries to third parties to verify styles, colours, sizes etc are as ordered. Lee Brothers – Tuffwear™ will not hold any responsibility or give any compensation for any claims regarding style, colour, or quantity once goods have been shipped.
• Orders received after 2pm will be regarded as received the next day.

BACK ORDERS

• Any back ordered stock will be communicated and appropriate lead times for expected receipt & delivery communicated.
• Should back order stock not be available, every effort will be taken to offer alternate or substitute line.
• Should back order stock no longer be available, or substitute not accepted, order will be cancelled via confirmation in writing from customer.
• Written acceptance / confirmation is required for all:
  • back orders, or;
  • back order substitution, or;
  • back order cancellation.

RETAIL PRICING

• Prices of goods are subject to periodic change without notice. All prices are in Australia Dollars exclusive GST
• ALL PRICES QUOTED ARE EXCLUSIVE OF GST AND DISCOUNTS ONLY APPLY TO GARMENTS.

FREIGHT CHARGES / DELIVERY

• ALL orders over $300.00(Excl. GST) are FIS – FREE INTO STORE
• Order value of less than $300.00(Excl. GST) will incur a minimum order charge of $15.00 (Excl. GST).
• Unless otherwise specified, prices quoted are ex warehouse.
• Courier Delivery to “BUSINESS ADDRESSES” only – WE DO NOT DELIVER TO RESIDENTIAL ADDRESSES.

RETURNS POLICY

• All return goods must be authorised by Lee Brothers – Tuffwear™ prior to return. Goods returned must be accompanied by a copy of our Return Goods Authority, detailing invoice number, description of goods returned and reason for return.
• Goods returned without prior authorization will be sent back at the customer’s cost.
• All returns are valid only if returned within 14 days of invoice date.
• All OSP items must be returned within 5 days of invoice date. No claims for return goods will be accepted outside this period
• Short deliveries or goods damaged must be claimed within 48 hours from invoice date in writing.
• All returned goods must be in an unused condition with original packaging and swing-tag intact.
• No return will be accepted or credit raised where goods are returned with inadequate packing, dirty, damaged, embroidered or goods that have been decorated in any way.
• Any returns will be credited to your account, no refunds.
• Unless goods returned have been incorrectly supplied/processed by the Company; damaged, lost in transit, the goods are faulty or defective as a result of poor workmanship or materials used:
  • The return freight cost will be the buyer’s own responsibility
  • A re-stocking fee of 10% will be applied.
• Cancellation of orders must be in writing and must be requested before the items have been packed.
• No returns or cancellations of Safety Products will be accepted once order has been processed unless items are incorrectly supplied or are faulty.
• No returns will be accepted if we have sewn reflective tape or heat applied tape on any garments required by the customer. Please verify all sizes/styles etc before ordering sewing or heat applied tape on any garments.
• Goods must be returned by your own arrangement unless they are faulty or incorrectly supplied which we will arrange the courier.

SAMPLES POLICY

• The applicable Retail price will be charged for samples.
• Freight will apply as described above.
• Samples to be returned must be returned for credit within 14 days. A 10% restocking fee will apply.